Tag: Business Strategy

iMedX business strategies focusing on quality in all aspects of our solutions, we avoid errors and re-works — saving you time and money.

iMedX Senior Leadership Team - imedx.com.au

Meet the iMedX Senior Leadership Team

by Lee

On behalf of iMedX, It is with great pleasure that I formally introduce the updated iMedX Senior Leadership Team.

I am honoured to work alongside such a brilliant team, whose collective strength will allow iMedX to drive innovation and deliver value to our partners in the Australian healthcare industry.

Together, we are committed to enabling healthcare organisations to operate at their best, ultimately leading to better patient outcomes.

Meet the Team (left to right):

  • Cheens Lee, Commercial Director
  • Shona Jackett, Director of Health Consulting, Strategy, and Innovation
  • Mike Smith, Chief Technology Officer
  • Karen Dawson, Director of Strategic Partnerships (RCM)
  • Janice Castelino, Finance Manager
  • Alex Zacher, Managing Director
  • Jacqui Firinauskas, Head of People and Culture
  • Lisette Bicknell, Director of Clinical Documentation Operations
  • Harry, Culture Advocate

This team reflects iMedX’s primary goal in creating high performing teams. Through collaboration, we can achieve great things and as our market evolves, with advancements in AI, economic pressures on healthcare, and increasing visitation rates for providers, having a robust leadership team has never been more critical.  

We need to respond to disruption and lead disruption and iMedX is now well-positioned to shape long-term product and service strategies that meet these challenges head-on.

The broader iMedX team will also benefit greatly from this leadership’s capability to change the way we do things, with more opportunities for growth, mentorship, and career diversification. Naturally, this will translate into even greater value for our customers.

I look forward to working closely with this team as we respond to market dynamics and strive to enhance patient care delivery for hospitals in Australia, New Zealand and other new markets. For a more detailed overview, please review the team bios here.

Alex Zacher
Managing Director, iMedX ANZ

iMedX and Pallas AI merge to drive innovation in health information management and the end-to-end revenue cycle.  

by Lee

Melbourne, Australia – 19th August 2024, iMedX, leader in revenue cycle management and clinical documentation, and Pallas AI, specialising in data, AI and Automation in the revenue cycle are pleased to announce the merger of the two entities, with Mike Smith appointed as Chief Technology Officer of iMedX. 

This union reflects strong strategic alignment between iMedX and Pallas and a mutual vision to deliver innovations in the end-to-end revenue cycle management and AI driven health information management solutions to providers globally.  

The united entity, operating under the iMedX Australia and New Zealand banner, will further drive our mission to give time and money back to care.  

Together, iMedX and Pallas blend cutting edge technology with deep industry expertise and exceptional service delivery to drive even better outcomes for clients and patients.   

iMedX customers will immediately be able to benefit from the Pallas Coder Companion Suite of technology. (https://imedx.com.au/imedx-companion-suite/) 

Our shared values and objectives as a unified company can drive growth across Australia and New Zealand and wider to the global stage.   

“On behalf of the entire iMedX team, I am thrilled to announce and extend a warm welcome to Mike and his talented team as they join the iMedX and global Rapid Care group. This milestone propels us further along our strategic roadmap, reinforcing our commitment to delivering AI driven solutions that support humans in healthcare. The team are excited to integrate the cutting-edge AI Companion technology into our suite of solutions, aligning with our mission to enable providers to operate at their best. I have every confidence that Mike and our combined teams will drive us to the forefront in providing innovative solutions in information management globally” – Alexander Zacher, Managing Director, iMedX Australia & New Zealand 

“We are delighted to announce the merge of Pallas AI into the iMedX Australia and New Zealand team – We carefully considered what this meant for our amazing clients and team, and truly believe what we deliver together will be transformative for Healthcare Providers and with our collective offering deliver on the best interests of our clients and team. Together, we are set to revolutionise the industry, unlocking unparalleled value to help providers realise additional resources, which can be spent towards better care.” – Mike Smith, Founder and CEO, Pallas AI and Chief Technology Officer, iMedX Australia and New Zealand. 

About Pallas AI: 

Pallas AI was founded to realise additional resources for providers, which can be spent towards better care. A high-performance team, specialising in data, AI, and Automation. The Pallas team come from the Hospital Provider side and bring products, team and clients across private and public to this merger. 

About iMedX Australia and New Zealand: 

iMedX is one of Australia and New Zealand’s leading revenue cycle management, clinical documentation, and medical transcription solution providers. Our high quality, end-to-end solutions enable healthcare providers to operate at their best so they can focus on patient care.  

iMedX Secures Te Whatu Ora Health NZ Tender for Northern Region

by Lee

Continuing Commitment to Clinical Documentation Excellence

Tēnā koutou!

iMedX is pleased to share our success in resecuring the Te Whatu Ora Health New Zealand tender for the  Northern Region Panel for Outsourced Clinical Transcription Services in New Zealand.

iMedX has been a partner to hospitals within the Northern Region for more than 6 years, delivering medical transcription solutions that meet hospitals requirements in their clinical documentation journey. We take great pride in the enduring relationship we’ve built with the Northern Region Panel members, creating value for their healthcare system. We would like to extend our appreciation to the entire team on the Northern Region Panel and we look forward to the opportunity to further support the Northern Region in medical transcription services through our longstanding partnership. Ngā mihi maioha.

At iMedX, our core values of diversity, trust, integrity, and a passion for positive impact shape our organizational culture. Joining the iMedX community means becoming part of an innovative organization that nurtures professional growth and fosters a supportive and inclusive work environment. We are dedicated to making a meaningful difference in healthcare and invite individuals who share our values to join us on this rewarding journey.

More synergies, increased service offerings and enhanced cross functional workings sum up our 2023

by Lee

In 2023 the Health Consulting team at iMedX has experienced exponential growth in capabilities, breadth of experience, service offerings, and team size. Our continuous growth model through incremental changes has fostered a stronger sense of belonging within the iMedX community, leading to enhanced productivity and improved results for our clients. 

Throughout this journey, we actively sought feedback from our team members and clients, identifying a challenge: Health Information Services (HIS) teams often operate in silos and can feel isolated.

iMedX understands the important role the HIS team plays in ensuring data integrity, data accessibility and appropriate realisation of revenue. To elevate the importance of the function, this year our focus at iMedX is to foster a more connected and accessible community that leverages the important work they do within our business, and support hospitals to do the same.

We are excited to explore new possibilities and opportunities in 2024. To learn more about how iMedX can support your HIS teams with our extensive service offerings, please reach out to our dedicated sales team at sales@imedx.com.au. Let’s build a healthier and more connected future together!  

We value diversity, integrity, and a passion for making a positive impact on our customers.

health information management solutions, medical transcription services, clinical documentation improvement solutions including clinical coding, auditing and education - imedx.com.au

Te Whatu Ora – MidCentral & iMedX partnering for a new era in Transcription/Dictation with the eScription one Cloud solution

by Lee

Following a competitive tender process, iMedX has been awarded the contract to provide an enterprise digital dictation and clinical documentation workflow solution for the MidCentral district of Te Whatu Ora Health New Zealand. iMedX will also be providing associated transcription support services.

The tender, which reviewed a range of available market options, focused on the need for digital technologies to improve the speed of clinical communication, enhance efficiency for clinicians, and support the future transition to digital outpatient communication strategies and platforms.

Te Whatu Ora – MidCentral Planned Care and Administration Services Manager, Robyn Shaw, said that creating and distributing clinical letters are critical components of the organisation’s communication with patients and health professionals. She adds that there will be real process improvement through implementing the software, leading to efficiency gains.

“We had some very manual systems and processes in place and it could be slow – we wanted to make sure we were meeting our target of letters being sent within ten days after a clinic,” says Shaw. “Having the right tools helps us better support our patients and their health outcomes. We were pleased with what iMedX’s solution could offer.”

The iMedX solution is an end-to-end clinical documentation solution, powered by industry leading secure-cloud and speech-recognition technology.

It will move MidCentral from a legacy, on-premise solution to a SaaS cloud solution which delivers scalability, security, and cost-effective adoption. It also provides the latest in AI speech technology, which will enhance productivity alongside custom workflows that will create efficiency and automation, and smartphone dictation solutions that offer clinician mobility and flexibility.

Alex Zacher, Managing Director of iMedX Australia says that the solution has been specifically designed for growing enterprise-level health services such as Te Whatu Ora, who often have multi-site and multi-user based workflow dependencies.

“These dependencies, coupled with challenges of large volumes of dictation and transcription, mean there is a need to leverage outsource providers to manage growth and a need to leverage technology to automate and increase efficiency.”

MidCentral’s choice of iMedX as a partner follows the roll out of the eScription one platform to the former Southern District Health Board during the beginning of the COVID-19 pandemic.  Te Whatu Ora – Southland now has over 900 dictators and 155 typists utilising their platform.

iMedX partners with a number of Te Whatu Ora districts throughout the country to support them with their transcription services. They also have a successful pilot project running in the Te Manawa Taki region for the eScription one platform, including outsource transcription.

Alex Zacher, Managing Director of iMedX Australia says, “We’re absolutely thrilled to be able to offer the iMedX solution to MidCentral and look forward to the long-term partnership. The iMedX solution will equip MidCentral with the technology and the resources to maximise the patient outcomes a clinical documentation partner should provide.”

About Te Whatu Ora Health NZ – MidCentral

Te Pae Hauora o Ruahine O Tararua | MidCentral is a district within Te Whatu Ora Health New Zealand. It helps support the health outcomes of its wide ranging rohe (region), and it’s communities include Tararua, Ōtaki, Horowhenua, Palmerston North and Manawatū.

The base regional hospital in Palmerston North is a 350-bed secondary care hospital, which services a total population around 190,000 people, increasing to 500,000 for the delivery of some tertiary services. In addition, the hospital is a teaching hospital, and is associated with both Auckland and Otago medical schools, has a dedicated Intensive Care Unit, Coronary Care Unit and Neonatal Unit, amongst other services, and provides one of the largest trauma centres in New Zealand.

Enabling innovation in the end-to-end revenue journey

by Lee

Healthcare is seeing a new age of innovation. One that brings prospects of a more connected and technologically enabled system with real-time accessibility of care and data. Whilst innovation is heavily focused on delivery of care, the backend operators of our hospitals, including health information and hospital revenue processes are also ready for innovation. The opportunity we see lies in maximising hospital revenue through the end-to-end journey.

The end-to-end funding journey

While health information, finance, and clinical services of the hospital often operate separately, when we piece the revenue journey together, they are all reliant and critical to one another. At iMedX we’re focused on understanding the entirety of the journey from pre-admission to revenue or budget utilisation, finding that at each step best practice is not always obtained due to its reliance on other steps. For example, quality coding relies on accurate and timely discharge summaries which in turn rely on comprehensive and complete records of the patient stay. This means that innovation must take into account every step and its people in order to truly make a difference.

What innovation looks like

Innovation in the end-to-end revenue journey is more subtle than what we see in other scenarios. In this context innovation looks like an interconnected, consistent, and reliable journey that enables each function in the journey to operate at its best. The way we do that varies with each hospital.

Innovating across such a complex journey can be a complicated task. From our experience, there are some core factors that are fundamental for innovation.

  1. Aligned processes and procedures
    To achieve consistency and reliability across the journey, processes and procedures are a great place to start. Most importantly, their alignment in relation to the Health Information Services (HIS), Clinical and Finance departments. There are three (3) things to consider; standardisation which involves clear steps and requirements for staff to follow; adoption, including how staff will implement these processes in an effective way that is inclusive, strategic and does not place any further workload burdens; and governance, starting with suitable training and performance management strategies.
  2. Technology
    In our experience, a challenge the HIS department faces often is operating on an IT system that is outdated. Although IT can be a complex problem to resolve, it is integral to the funding journey operating at its best. Technology in healthcare is improving, however IT systems of the backend operations are being left behind. Investment in the uplift of these systems seeks to improve workflows, productivity and reporting requirements which creates better revenue results and improved clinical care.
  3. The profile of HIS department
    The clinical documentation process is core to the function of coding and ultimately revenue or activity reporting and budget utilisation. The greatest governors over accurate documentation is the HIS department who, too often are overshadowed by clinical and finance departments.The best and easiest way to raise the profile of HIS is to deliver the facts. Analysing hospital data means audit samples can be selected that will provide the key to facilitating and lifting the profile of HIS. This knowledge enables coders and HIMs to approach clinical staff confidently to educate and refine documentation processes that record the care of every patient that is treated.

The iMedX perspective

Each journey offers different opportunities for innovation, iMedX is focused on finding them and helping hospitals to set up their end-to-end journey to maximise revenue opportunity and improve clinical care. Our work aims to uplift and strengthen steps in the process from maintaining clinical coding throughput, auditing for accuracy and helping to promote the highest quality documentation for patient safety, whilst keeping the bigger picture in mind.