News & Updates | iMedX ANZ

iMedX 2025 End-of-Year Celebration

by Marketing12/11/202520/02/2026

Reflecting on an Incredible Year of Collaboration, Innovation, and Celebration

As Head of People & Culture, one of my favourite times of the year is seeing our teams come together for our annual company conference. This year was truly exceptional – full of energy and collaboration as we reviewed our mission to enable operators at their best!

iMedX Conference Workshops

We explored three key areas: AI development over the past year and how we’re integrating it into our products and services, our Business Excellence Model to streamline how our customers experience iMedX, and Bringing Our Values to Life.

iMedX End-of-year Function 2025 - Reflecting on an Incredible Year of Collaboration, Innovation, and Celebration.

It was inspiring to see the strides we have made in AI, the innovative solutions developed, and the way teams are applying technology to deliver better outcomes for healthcare providers. Our products and service free up time and money to enable end users, clinicians and administrators to focus on patient care. The Business Excellence Model session sparked some fantastic discussions and shared learnings across all teams around how standardising our approach can elevate our brand.

The “Bringing Our Values to Life” session was a personal highlight. One of the activities involved singing a song that represented our company. This was a challenge that MANY took on! … and wow, it was incredible to see our team members step up, showcase their voices, and feel confident performing in front of their peers! Moments like this remind me of the culture we are building: trusting, supportive, and celebrating individuality.

The conference was capped off by our end of year celebrations at the Fleet Rooftop Bar, which were a fantastic way to connect and celebrate achievements. During the celebrations, we highlighted the winners of our team spirit competition, recognising our brand ambassadors who have been proudly showcasing iMedX merchandise in various locations around the globe — a fun way to celebrate our culture and sense of community.

End of Year Celebrations

Team Spirit Competition

End of Year Awards

We also celebrated our End of Year Awards, each award tied to one of our core values. This was a chance to recognise team members who have gone above and beyond in their roles throughout the year. Seeing everyone come together to celebrate these achievements was a reminder of the incredible talent, dedication, and team spirit at iMedX.

Across all sessions and celebrations, the energy, creativity, and collaboration were palpable. It’s moments like these – coming together, sharing ideas, celebrating achievements – that make our workplace culture truly special.

Congratulations to all our nominees (too many to list here!) and our winners:

Joceline Massa – Customer and People focused Award
Tracy Briggs – Trust & Integrity Award
Sagar R – Innovation & Continuous Improvement Award
Melissa Carroll & Sharon Smith – Value Driven Award
Robert McCormick & Sanjay Rapolu – Quality Award
Parthiv Varma – Data Driven Award
Jacqueline Ellem – Culture Champion Award

A huge thank you to everyone who participated and contributed. You are what make iMedX extraordinary and we’re excited to see this momentum carry us into the year ahead.

Celebrating HIM Week 2025

by Marketing19/08/202520/02/2026

Health Information Management (HIM) Week is a time to acknowledge the vital role Health Information Managers, Clinical Coders, and other HIM professionals play in shaping the future of healthcare. These professionals are at the heart of accurate documentation, data integrity, and quality reporting—ensuring that hospitals and health services across Australia and New Zealand can deliver safe, efficient, and effective care.

At iMedX, we are proud to be part of the Health Information Management (HIM) community, working alongside dedicated professionals who ensure the accuracy, integrity, and accessibility of health data. Health Information Week is a moment to reflect on the vital role HIM teams play in shaping healthcare outcomes through clinical coding, auditing, AI transcription, and innovative technology solutions and consulting.

This year, we’re spotlighting the voices of our own people, sharing their perspectives on why health information matters, what drives them in their work, and how the HIM community continues to evolve. Their passion and commitment showcase the very best of our industry, and we’re proud to celebrate them as part of this week.

Tracy Briggs, Workforce and Services Manager: Managing a workforce that delivers quality clinical coding, auditing, and education services is both a responsibility and a privilege. Each day, I have the opportunity to lead a team of highly capable professionals whose technical expertise, attention to detail, and commitment to best practice consistently meet the highest standards. Our team plays a critical role in supporting accurate health data, compliance, and informed decision-making across the healthcare system. Whether through quality coding, auditing, or targeted education, their work directly contributes to improving clinical and operational outcomes for our clients.

Monika Bezuidenhout, Clinical Coder: As a clinical coder, I thrive on the excitement of discovering something new every day—whether it’s an unfamiliar diagnosis or a unique procedure. Each patient admission is a story waiting to be told, and I love the challenge of transforming that story into precise, meaningful codes that reflect the journey of care.”

Melissa Carroll, Clinical Coding Team Leader: Clinical coding keeps me sharp—it’s never just about ticking boxes. It’s about staying curious, seeing other perspectives, and rethinking what I thought I knew. That constant challenge? That’s what makes it fun. Every case is a chance to learn, stretch, and grow.

Kelly Culliford, Clinical Coder: I enjoy working together in a team environment where we embrace change and work together with technology to deliver strong, accurate and meaningful outcomes!

Sandra Ranger, Clinical Coder: I enjoy clinical coding because it combines accuracy, problem-solving, and healthcare knowledge to make a real difference. Coding plays a vital role in ensuring hospitals can meet reporting requirements, optimise funding, and deliver quality patient care. I am passionate about using my skills to help solve coding service issues, whether that’s reducing backlogs, improving data quality, or supporting hospitals to run more efficiently

Donna Holley, Clinical Coding Team Lead: I love clinical coding because it’s like solving a puzzle every day—piecing together the clinical story and translating it into accurate codes. It’s exciting to keep learning and know that my work contributes to meaningful healthcare data and patient care. Just as much as I value coding itself, I love making an impact by supporting our team, sharing knowledge, and helping them achieve their professional goals. Seeing others grow and succeed makes the work even more rewarding.

Rochelle Beer, Clinical Coder: As a clinical coder I have a strong commitment to excellence, a meticulous eye for detail, a love for problem solving, and a detective of medical data.  Knowing my work makes a real difference, behind every code is a patient receiving the right care, a behind the scenes superhero!

Sarah Armstrong, Clinical Coder: I enjoy the mix of problem solving and trust. Coding pushes you to think critically and make sure all the details lines up. Doctor’s notes can be messy, and there’s often a lot to piece together, but I like the challenge of sorting it out so the final codes make sense. Clients rely on accurate codes for funding, planning, quality reporting and ultimately good patient care. Its satisfying to hand over something that makes a real difference.

Dianne Green, Auditor/Education Lead: When people ask me what I do for a living, I often say, “I work in hospital finance—I help ensure the hospital receives the correct funding for the patient.” But the truth is, it’s so much more than that.

As a clinical coder, my role is to decipher clinical documentation—sometimes incomplete, sometimes barely legible—and translate it into a coded story that reflects a patient’s hospital journey. Each code we assign is a thread in a much larger narrative. It’s not just about diagnoses and procedures; it’s about capturing the essence of the care provided.

We tell the story of a patient’s hospital visit in codes. And through those codes, we give voice to the work of every clinician involved in that patient’s care—from the nurse who administered medication to the surgeon who performed a life-saving procedure. The data we produce is not only used for funding, but also for research, epidemiological studies, and future health service planning.

That’s what makes this work so meaningful. We, as clinical coders, auditors, and educators, play a vital role in ensuring our health services are financially sustainable. But more importantly, we help ensure that the right care continues to be delivered at the right time and in the right place.

I love that we get to be part of that process. Behind every code is a patient, a story, and a team of people who cared. And behind every story is the data that helps shape the future of healthcare.

Why HIM Week Matters

HIM Week provides an opportunity to shine a light on a profession that is often unseen but always essential. It is a chance to:

Recognise the expertise of HIM professionals in managing complex health data.
Celebrate their contribution to advancing patient care and outcomes.
Highlight the importance of coding accuracy and documentation quality.
Acknowledge the ongoing professional development and adaptability required in an evolving healthcare landscape.

This week also serves as a reminder of the increasing role of technology and innovation in the HIM space. AI-enabled solutions, digital transformation, and evolving coding requirements mean HIM professionals are constantly expanding their skills to meet the demands of modern healthcare.

At iMedX, we share this commitment to innovation and excellence. We work closely with healthcare organisations to ensure coding and documentation solutions support both compliance and efficiency.

Ready to Strengthen Your Coding Team?

iMedX has a dedicated team of experienced Clinical Coders and Auditors who work across the full range of specialties required in Australian and New Zealand hospitals. We deploy our solutions fast, and are flexible in how we support your organisation’s coding needs.

Find out more about our Outsourced Clinical Coders and Auditors.

Start the conversation!

Digital Health Festival (DHF25) Wrap-up

by Marketing20/05/202520/02/2026

What a week! What a team! What a future!

Coming out of Digital Health Festival 2025, I’m walking away with an overwhelming sense of pride, gratitude, and excitement for what’s ahead.

This year we didn’t just show up – we set a new standard for what’s possible in health information management.

Digital Health Festival 2025 – iMedX showcasing Health Information Management solutions at imedx.com.au

Our vision as a team is to enhance healthcare through human-first, data-driven technology, so, we set out to showcase our latest product innovations and the expertise behind them while listening firsthand to our customers. Their insights drive us to refine and advance solutions that truly solve real-world challenges.

But beyond the tech, what truly made last week so successful was our team.

We brought a strong contingent to this conference, reflecting our deep commitment to the team’s professional development and hands-on collaboration with both current and prospective customers. Across both days, there was undeniable buzz as hundreds stopped by to connect and experience our latest technology in action.

This year, we showcased DeliverHealth’s new Scribe AI tools – demonstrating how AI can produce high-quality documentation in a fraction of the time – as well as our proprietary HIM Companion Suite, a powerful set of AI-enabled modules designed to support coders in their daily workflows. Both technologies bring together the importance of accurate, specific documentation with accurate, quality coding to enhance hospital outcomes.

While the industry’s enthusiastic response was incredible, the real-time feedback from our customers was truly invaluable. A huge thank you to our team and our customers – you’re shaping the future with us!

And we had fun. So much fun. Thank you to everyone who joined us for our “Space Race: Is Auto-Coding the Next Moonshot?” session. The conversation around AI and human-centric design is only just beginning, and we can’t wait to build on it over the next 12 months.

At iMedX we say: “We action with intent, we’re better together, and we embrace the change.” and our team could not have done better!

We’ll absolutely be back next year!

Written by Alex Zacher – Managing Director of iMedX

GET IN TOUCH WITH OUR SALES TEAM

Schedule a Consultation

Discover how iMedX can support your team with smarter tools that empower coders to assign accurate diagnosis and procedure codes, stay compliant, and keep healthcare operations running smoothly.

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iMedX Launches AI-Powered HIM Companion Suite at Digital Health Festival 2025

by Marketing16/05/202520/02/2026

At this year’s Digital Health Festival in Melbourne, iMedX proudly unveiled the HIM Companion Suite — a transformative step forward in streamlining health information management (HIM) and medical coding processes. Built for healthcare providers navigating increasing complexity, this new platform brings together the full coding workflow — all in one place.

The solution was developed to eliminate the need for multiple third-party tools and platforms, helping healthcare organisations gain greater accuracy, efficiency, and cost savings in their coding operations.

“We’re really trying to give time and money back to care,” said Alexander Zacher, Managing Director of iMedX Australia & New Zealand. “There are so many point solutions across the workflow, and what we’ve created is a true one-stop shop.”

Smart Coding with Humans in the Loop

The HIM Companion Suite is powered by multi-agent AI designed to mirror human decision-making in coding and auditing — while ensuring healthcare professionals remain at the centre of the process.

Through this human-in-the-loop approach, coders, auditors, and educators can rely on the platform for support, not replacement. Simpler episodes such as infusions or scopes can be processed in minutes, freeing coders to focus on more complex clinical cases and upskilling.

Mike Smith, former founder of Pallas AI and now Chief Technology Officer at iMedX ANZ, explained that multi-agent AI overcomes legacy token limits and distributes tasks among expert agents for more scalable, accurate outcomes. The suite supports all documentation types, from scanned paper to EMRs, and integrates with leading systems like Cerner, Epic, and custom hospital EMRs using modern APIs and HL7 standards.

“Finally, it’s all in one place,” said a client. “I don’t have to juggle multiple platforms anymore.”

Built with Privacy and Interoperability in Mind

Patient privacy is foundational to the platform’s architecture. All personally identifiable (PII) and protected health information (PHI) is removed before any AI processing begins, ensuring data remains secure and compliant.

iMedX’s commitment to interoperability and lower-cost solutions helps healthcare organisations of all sizes improve clinical documentation quality and funding accuracy — without sacrificing control or security.

Want to know more?

👉 Read the full Pulse+IT article:
AI-enabled iMedX coding module keeps humans in the loop

GET IN TOUCH WITH OUR SALES TEAM

Schedule a Consultation

Discover how iMedX can support your team with smarter tools that empower coders to assign accurate diagnosis and procedure codes, stay compliant, and keep healthcare operations running smoothly.

Start the conversation

Reflections and Celebrations: iMedX Conference and End of Year Celebrations!

by Marketing06/12/202411/04/2025

As the year draws to a close, we had the incredible opportunity to come together as a team for our company conference and end of year celebrations at the Vibe Hotel in Melbourne. This annual gathering is more than a chance to reflect on the business; it’s about celebrating our people and the journey we’ve taken together.

For a company with a remote-first, hybrid workforce, these moments are precious. Despite the challenges of working from different locations, this workshop allowed us to come together, not just to talk about work but to focus on the broader vision: our business, our people, and how we’re growing together.

What We Discussed

1. Leveraging AI in Our Workforce

A thought-provoking session on how AI can enhance productivity, streamline workflows, and complement the human expertise that drives our success, led by our CTO Mike Smith

2. Building Strength and Resilience in Remote Work

With the rise of hybrid and remote working, we explored practical ways to maintain resilience, manage challenges, and create healthy work-life boundaries, led by Kate Thomas.

3. Culture, Behaviour and Team Collaboration

We dove into what makes our culture unique, identifying behavioural signposts that align with our values and discussing how we can work better as interconnected teams, led by our MD Alex Zacher

4. Year in Review and What’s Ahead

Our Senior Leadership Team presented a comprehensive review of the year, highlighting milestones and successes while offering a glimpse into our exciting plans for next year.

Celebration and Connection

Our two-day conference and workshops ended on a high note with drinks and celebrations, overlooking the stunning Melbourne cityscape. It was a moment to honour our collective achievements and reconnect with colleagues in person—a rare and cherished opportunity for a remote-first team.

Why This Matters

Workshops like these remind us that we’re not just employees—we’re a community. Our business thrives because of our people, and it’s essential to take time to reflect, share, and celebrate. This year, we’ve learned, grown, and achieved so much together.

As we look ahead to 2025, we’re excited for the opportunities that lie ahead. A heartfelt thank you to everyone who made this workshop such a meaningful experience.

Here’s to continuing to grow and succeed—together.

#Teamwork #Culture #Innovation #RemoteWork #BusinessGrowth

InstaNote: Redefining Clinical Documentation for the Future

by Marketing12/09/202420/02/2026

Background

The power of InstaNote is unlocking up to 50% clinical documentation cost savings, streamlining documentation processes and significantly reducing turnaround times. This AI-powered tool instantly transcribes dictation and ambient audio into comprehensive documents, freeing up valuable time and resources for healthcare providers. The effectiveness of InstaNote for clinicians and hospitals across Australia and New Zealand has been validated through a comprehensive prototype testing program. The program participants, clinicians and health information managers, contributed to refining InstaNote to ensure it meets the specific needs of the Australian and New Zealand healthcare landscapes and addresses the key challenges faced by healthcare professionals.

InstaNote, AI powered clinical documentation tool

Brought to market through an exclusive partnership with DeliverHealth, InstaNote is staged on the familiar and trusted eSOne platform. This partnership enables iMedX to offer InstaNote exclusively to all eSOne customers, and prospective customers, allowing healthcare providers to produce accurate, real-time documentation at the point of care, enhancing both efficiency and patient care.

Validating a Vision with through a human-centred approach

As one of Australia’s leading Medical Transcription Service Organisations (MTSO), iMedX developed the InstaNote prototype testing program to ensure it effectively evaluate the clinical documentation processes. This approach highlights iMedX’s dedication to customer-focused innovation, leveraging deep industry expertise to exceed expectations. The program engaged clinicians and health information managers from various health services across Australia and New Zealand, who took on the role of innovators and provided valuable insights as the early users of the technology.

The success of the program is rooted in a human-centered approach that combines in-depth customer insight, holistic stakeholder impact, and collaborative development. Leveraging extensive experience in the healthcare sector, iMedX designed InstaNote to address the specific challenges faced by clinicians and providers while also considering its effects on administrative, IT, and finance teams to ensure smoother implementation. By involving key stakeholders from the outset and creating continuous feedback loops, iMedX refined InstaNote in real time to better align with evolving customer needs.

Customer experiences with InstaNote

The prototype testing program yielded significant insights and benefits, creating value for our customers:

Instant Documentation at the Point of Care: Clinicians have praised InstaNote for its ability to generate accurate drafts instantly while patient information is still fresh, eliminating the need to revisit records later. This real-time documentation enhances trust in the accuracy and completeness of medical records and ensures that patient care is continuous and uninterrupted. Here’s how InstaNote created value for clinicians:

The best thing is receiving the letter instantly and checking it while I still have the chart, instead of days later.

I am much quicker with letter which is great and I have no doubt clinical information is better because of this!

Cost Efficiency: Hospitals have seen up to a 50% reduction in the cost of generating letters compared to traditional transcription methods. This cost-effectiveness is particularly appealing in an industry where financial efficiency is essential.

Accelerated Turnaround Times: With InstaNote, document creation is enabled in seconds and letters are ready for delivery within a day, a significant improvement over the traditional 3 to 5-day turnaround time. This speed is especially beneficial for patients with urgent clinical needs, ensuring they receive timely care. Here’s what our clinicians said:

Faster turnaround (great for urgent letters where documentation is required)

…, the turnaround for releasing the letter from the system from dictation seems to be so much faster, and I’d estimate it is under a day in most situations (or has the potential to be this quick).

The letters are being turned around much faster, from dictation to release. This is beneficial for the patient and recipient

Empowered through Choice and User-Friendly Design: Hosted on the trusted eSone platform, InstaNote is an addition to the legacy clinical documentation channels and methods. The intuitive user experience of InstaNote was a standout feature, with the majority of users finding it easy to integrate into their existing workflows. The ease of use was a key factor in the effective uptake of technology among clinicians.

Our commitment to continuous improvement

Enhanced Product Development: The feedback received from customers throughout the testing program has been valuable in guiding the ongoing refinement of InstaNote. By understanding the specific gains and pain points experienced by users, iMedX has been making targeted improvements that enhance the overall value of the product.

New Opportunities for Expansion: The testing program revealed that InstaNote’s applications extend beyond its initial use cases. Its effectiveness in urgent documentation scenarios suggests potential for broader adoption across different healthcare contexts, opening new avenues for growth and innovation.

InstaNote is now available to clinicians across the healthcare industry, generating significant value by elevating clinical documentation. The product provides great efficiency, cost savings, and support to healthcare providers.

With InstaNote, iMedX is delivering a comprehensive solution that allows clinicians and health services to focus on what they do best—providing exceptional patient care.

If you would like to be part of iMedX user adoption programs or would like to see a demo of InstaNote, get in touch.

iMedX and Pallas AI merge to drive innovation in health information management and the end-to-end revenue cycle.

by Marketing19/08/202420/02/2026

Melbourne, Australia – 19th August 2024, iMedX, leader in revenue cycle management and clinical documentation, and Pallas AI, specialising in data, AI and Automation in the revenue cycle are pleased to announce the merger of the two entities, with Mike Smith appointed as Chief Technology Officer of iMedX.

This union reflects strong strategic alignment between iMedX and Pallas and a mutual vision to deliver innovations in the end-to-end revenue cycle management and AI driven health information management solutions to providers globally.

The united entity, operating under the iMedX Australia and New Zealand banner, will further drive our mission to give time and money back to care.

Together, iMedX and Pallas blend cutting edge technology with deep industry expertise and exceptional service delivery to drive even better outcomes for clients and patients.

iMedX customers will immediately be able to benefit from the Pallas Coder Companion Suite of technology. (https://imedx.com.au/imedx-companion-suite/)

Our shared values and objectives as a unified company can drive growth across Australia and New Zealand and wider to the global stage.

“On behalf of the entire iMedX team, I am thrilled to announce and extend a warm welcome to Mike and his talented team as they join the iMedX and global Rapid Care group. This milestone propels us further along our strategic roadmap, reinforcing our commitment to delivering AI driven solutions that support humans in healthcare. The team are excited to integrate the cutting-edge AI Companion technology into our suite of solutions, aligning with our mission to enable providers to operate at their best. I have every confidence that Mike and our combined teams will drive us to the forefront in providing innovative solutions in information management globally” – Alexander Zacher, Managing Director, iMedX Australia & New Zealand

“We are delighted to announce the merge of Pallas AI into the iMedX Australia and New Zealand team – We carefully considered what this meant for our amazing clients and team, and truly believe what we deliver together will be transformative for Healthcare Providers and with our collective offering deliver on the best interests of our clients and team. Together, we are set to revolutionise the industry, unlocking unparalleled value to help providers realise additional resources, which can be spent towards better care.” – Mike Smith, Founder and CEO, Pallas AI and Chief Technology Officer, iMedX Australia and New Zealand.

About Pallas AI:

Pallas AI was founded to realise additional resources for providers, which can be spent towards better care. A high-performance team, specialising in data, AI, and Automation. The Pallas team come from the Hospital Provider side and bring products, team and clients across private and public to this merger.

About iMedX Australia and New Zealand:

iMedX is one of Australia and New Zealand’s leading revenue cycle management, clinical documentation, and medical transcription solution providers. Our high quality, end-to-end solutions enable healthcare providers to operate at their best so they can focus on patient care.

Case Study: Specialist letter integration with My Health Record

by Marketing05/07/202420/02/2026

Context & background

The Australian Digital Health Agency (ADHA), responsible for the roll out of My Health Record – a secure, online summary of an individuals key healthcare information, accessible by the individual and healthcare providers whenever they need it – have partnered with the Victorian Department of Health (DoH) to work with hospitals in Victoria to integrate specialist letters with My Health Record, expanding the key healthcare information available in My Health Record.

As this joint initiative was mobilised, partner hospitals of iMedX enquired whether the iMedX solution provided the possibility of integration of their specialist letters with My Health Record.

iMedX is the leading clinical documentation provider in Victoria, through our clinical documentation platform, eScription One (eSOne), we provide solutions that support the documentation and delivery of outpatient specialist letters. iMedX was best placed to support this work with the Victorian hospitals.

Mercy Hospital for Women and Peninsula Health joined the project as pilot sites to co-design, test and refine the solution in a live environment. This piece of work required excellent collaboration between all stakeholders, working with the requirements of the hospitals and My Health Record and, the availability of existing technology and workflow structures.

Objectives

Delivery of this initiative brought together key stakeholders – iMedX and the two pilot sites. The objectives of the project group were identified as:

Successful integration of approved specialists’ letters with My Health Record.
Implementing My Health Record integration into the current iMedX-enabled clinical documentation workflow within the hospitals, ensuring no disruptions to the workflow.
Alignment to the interoperability roadmap as defined in the document published by ADHA, Connecting Australian Healthcare: National Healthcare Interoperability Plan – improving interoperability between clinical documentation capture and availability of the document within the My Health Record.
ADHA define a requirement that all documentation in My Health Record must be uploaded from a healthcare provider. Therefore, iMedX set out to ensure that documents are integrated directly from the hospital without extra burden on hospital resources.

Approach

The project ran over a 9-month period, with official go-live achieved at both pilot sites by 22 November 2023.

The approach taken aligned closely with the implementation approach iMedX follows in technical integrations of this nature. This included:

Project team mobilisation including onboarding of the two pilot sites, Mercy Hospital for Women and Peninsula Health.
A technical discovery period was undertaken including a review of the technical specifications. As iMedX has a long-standing partnership with both pilot sites, our understanding of the technical landscape at both sites was drawn upon at this stage.
From the findings of technical discovery, a prototype was built that had the capability to deliver approved specialist letters to My Health Record from the hospital environment.
Rigorous testing, redefining, and recreating the solution was conducted over a 3-month period.
Sign off from both hospitals on User Acceptance Testing was achieved to enable go-live planning.
iMedX worked with each site to determine their preferred approach to go-live.

Outcomes

The overarching outcome achieved through this project is the implementation of a solution that is improving patient care through greater interoperability.

The project achieved successful go live at two pilot sites:

The Mercy Hospital for Women went live with full deployment, meaning all approved specialist letters are made available in My Health Record.
Peninsula health went live with a phased deployment, meaning the integration will be activated one department at a time, over time.

Successful go-live in this project means, at point of completion, the specialist letter can be provided to the hospital’s medical record, as well as the approved document can be sent to My Health Record, without disrupting current clinical documentation processes.

The outcomes of the project have provided validation of the limited disruption to current clinical documentation processes whilst improving interoperability of clinical documentation capture to My Health Record. This will support the continuous roll out across hospitals in Victoria and Australia.

Here’s what Mercy Hospital for Women have to say about their experience:

“iMedx were a receptive and competent partner to work with on this important project. Their solution allows the automated upload of Specialist Clinic letters using the IMedX transcription service to the patient’s My Health Record without disruption to our current workflows. Importantly it provides medical staff with an option to remove any documents deemed of a sensitive nature from upload by simply starting during a dictation ‘Do not upload to My Health Record’

Access to health information contained in the My Health Record can help reduce the instance of adverse medication events (including hospital re-admissions), decrease duplicate diagnostic testing and improve continuity of care for patients across the primary and secondary care sectors.

Mercy Health already uploads CPF Discharge Summaries, pathology and imaging results to My Health Record. The addition of Specialist Clinic letters will help My Health Record become an even more valuable tool for patients’ health care providers.” – Julie Brophy, Director Health Information Services, Mercy Health Services

InstaNote – Transforming clinical documentation with AI-powered efficiency

by Marketing24/05/202420/02/2026

iMedX, under our exclusive partnership with DeliverHealth is pleased to present eSOne^TM InstaNote, an AI-powered documentation tool designed to transform the way clinicians document patient outcomes.

InstaNote seamlessly integrates into the familiar workflows that clinicians trust and rely on. With InstaNote, healthcare professionals can expect more choice, efficiency, and flexibility in document creation, all powered by generative AI technology.

What is InstaNote?

InstaNote is an AI-powered documentation tool, available exclusively in Australia and New Zealand to iMedX customers, that assists clinicians in creating their patient documentation effortlessly. Through cutting-edge and secure speech recognition and generative AI technology, InstaNote translates dictations and ambient conversations into transcribed documentation within seconds. This means that InstaNote can accelerate the pace at which patients receive documentation of their visits, while ensuring secure and high-quality outcomes.

All in the one platform

A key advantage of InstaNote is it is built into the same, secure and trusted eSOne platform that healthcare providers love. This means clinicians will be able to use InstaNote without the need for extensive training or workflow changes.

As with all documentation features within the iMedX clinical documentation solution, clinicians have the option to use InstaNote flexibly, meaning it can be their primary method of document creation, or used case-by-case.

Tried and Tested with Clinicians

InstaNote has been tried and tested in real-world clinical settings, receiving positive feedback from clinicians who have experienced its benefits firsthand. This ensures that InstaNote meets the practical needs of healthcare professionals, providing them with a tool that is both effective and user-friendly. The feedback from clinicians has highlighted InstaNote’s ability to offer choice, efficiency, and flexibility in document creation.

Key Benefits of InstaNote

Flexibility and Choice: InstaNote, combined with eSOne, offers clinicians multiple options for document creation, accommodating various use cases and preferences.
From patient to provider, delivery times reduced: InstaNote provides near instant transcribed and formatted documentation, cutting down on traditional turnaround times. Clinicians can use InstaNote confidently for any priority cases and be assured their letter will be ready within seconds to deliver.
Cost savings: InstaNote can provide healthcare services up to 40% cost savings from traditional transcription services.
Efficiency creation: InstaNote cuts down documentation time by up to 1 hour per day. From dictation and ambient recording, InstaNote takes over the transcription and letter creation components of the traditional transcription workflow, meaning less reliance on outsource transcription and improved opportunities to redirect precious resources towards enhancing patient care and operational efficiency.

Explore what AI-powered documentation can do for you As GenAI is forging new paths and redefining clinical documentation, we’re sure you’d like to understand how it will work for you. To ask your questions and to book a demo of InstaNote today, please contact our team at sales@imedx.com.au or through this link: https://imedx.com.au/staging/3510/contact/instanote-book-a-demo/

Enabling scalable end-to-end clinical documentation solutions

by Marketing09/05/202403/07/2024

Automatic and integrated delivery of documents via HealthLink

iMedX has brought DeliverHealth and HealthLink together to drive the connection of more services across the clinical documentation process.

iMedX has partnered with DeliverHealth and HealthLink to set up an enterprise grade delivery solution for completed clinical documentation to be delivered directly from the eScription One (eSOne™) platform.

The integration partnership allows greater visibility for users in managing their message delivery through one single interface, alleviating the need to connect individual systems to ensure the recipient has received the completed document.

The HealthLink messaging system is currently used by more than 20,000 health services, vendors and providers for Outpatient referrals and the delivery of results and letters. HealthLink deliver over 100 million clinical messages annually across Australia and New Zealand.

The partnership will deliver benefits including:

Building on technology advancements – AI generated documentation can be sent instantly to recipients
Efficiency improvement – healthcare providers can significantly reduce time and costs associated with tasks required for message delivery.
Streamlined Workflow – Hands-off instant delivery of letters to recipients.
Integrated solutions – All managed from one secure ecosystem, creating improved workflow oversight

We are excited to offer more comprehensive solutions for secure message delivery that will make document creation and delivery secure, simple and faster to all eSOne customers – Alex Zacher, Managing Director, iMedX Australia & New Zealand

HealthLink are pleased to be part of this collaboration with iMedX and DeliverHealth to enable the increase use of integrated Secure Messaging across a range of clinical settings – Dave Young Managing Director Australia Clanwilliam.

We are proud to expand our partnership with iMedX and bring innovative documentation technology to HealthLink customers. As we continue to innovate our solutions and leverage AI to continue on our mission to improve patient care, we are helping providers reduce costs, streamline workflows and reimagine clinical documentation so they can provide optimal patient care. – Sasanka (Sy) Yella Manchali, CEO, DeliverHealth

HealthLink integrated letter delivery is on track for the launch in 2024. We value diversity, integrity, and a passion for making a positive impact on our customers. Joining the iMedX community means being part of an organisation that embraces innovation, fosters professional growth, and creates a supportive and inclusive work environment.

The Next Evolution of eScription One (eSOne) with iMedX

by Marketing16/04/202420/02/2026

iMedX is thrilled to announce the latest updates to the eSOne platform!

iMedX has partnered with DeliverHealth to refine the clinician experience to deliver end-to-end efficiency, accuracy, and choice in dictation delivery via the InQuiry web-based platform.

A Leap User Experience

One of the most notable aspects of the update to the InQuiry module is the improved user experience:

Clinicians will also find a new look, modern home screen that improves accessibility and functionality. It also includes a new way to dictate directly via the web-based platform.

With a focus on simplicity and intuitiveness, navigating the platform is easier and a customisable dashboard provides a clear snapshot of key information needed to manage documentation creation, whilst also managing document delivery.

Access To New Technology

iMedX , along with our customers, are on a journey to offer a range of technology-driven solutions that empower clinicians to choose the method that best suits their needs, whether its traditional transcription or AI-assisted letter creation and speech recognition pathways.

This flexibility ensures that clinicians have access to the tools they need to streamline their workflow and deliver the highest quality care to their patients.

The InQuiry updates serve as a springboard for the integration of cutting-edge technology features in a pre-existing, compliant and trusted platform; and improved secure messaging workflows that connect doctors, patients, typing teams, administration teams, PAS/EMRsnd technology through the one solution.

By automating the clinical documentation process, we aim to unlock significant savings in time, cost, and resources for healthcare providers. These savings can then be redirected to further enhance patient care and operational efficiency.

Looking Forward

The InQuiry updates represent our progress towards a future where clinical documentation through iMedX and eSOne is more efficient, more cost effective, offers more flexibility for clinicians in document creation and is a near entirely automated process.

For more information on the InQuiry updates and technology roadmap, or to inquire about a solution for your health service, contact iMedX.

To explore how the InQuiry updates and our technology roadmap can enhance your clinical documentation process, reach out to us for a personalised consultation via sales@imedx.com.au.

Stay tuned for more updates to come!

iMedX Secures Te Whatu Ora Health NZ Tender for Northern Region

by Marketing31/01/202420/02/2026

Continuing Commitment to Clinical Documentation Excellence

Tēnā koutou!

iMedX is pleased to share our success in resecuring the Te Whatu Ora Health New Zealand tender for the Northern Region Panel for Outsourced Clinical Transcription Services in New Zealand.

iMedX has been a partner to hospitals within the Northern Region for more than 6 years, delivering medical transcription solutions that meet hospitals requirements in their clinical documentation journey. We take great pride in the enduring relationship we’ve built with the Northern Region Panel members, creating value for their healthcare system. We would like to extend our appreciation to the entire team on the Northern Region Panel and we look forward to the opportunity to further support the Northern Region in medical transcription services through our longstanding partnership. Ngā mihi maioha.

At iMedX, our core values of diversity, trust, integrity, and a passion for positive impact shape our organizational culture. Joining the iMedX community means becoming part of an innovative organization that nurtures professional growth and fosters a supportive and inclusive work environment. We are dedicated to making a meaningful difference in healthcare and invite individuals who share our values to join us on this rewarding journey.