Background
The power of InstaNote is unlocking up to 50% clinical documentation cost savings, streamlining documentation processes and significantly reducing turnaround times. This AI-powered tool instantly transcribes dictation and ambient audio into comprehensive documents, freeing up valuable time and resources for healthcare providers. The effectiveness of InstaNote for clinicians and hospitals across Australia and New Zealand has been validated through a comprehensive prototype testing program. The program participants, clinicians and health information managers, contributed to refining InstaNote to ensure it meets the specific needs of the Australian and New Zealand healthcare landscapes and addresses the key challenges faced by healthcare professionals.
InstaNote, AI powered clinical documentation tool
Brought to market through an exclusive partnership with DeliverHealth, InstaNote is staged on the familiar and trusted eSOne platform. This partnership enables iMedX to offer InstaNote exclusively to all eSOne customers, and prospective customers, allowing healthcare providers to produce accurate, real-time documentation at the point of care, enhancing both efficiency and patient care.
Validating a Vision with through a human-centred approach
As one of Australia’s leading Medical Transcription Service Organisations (MTSO), iMedX developed the InstaNote prototype testing program to ensure it effectively evaluate the clinical documentation processes. This approach highlights iMedX’s dedication to customer-focused innovation, leveraging deep industry expertise to exceed expectations. The program engaged clinicians and health information managers from various health services across Australia and New Zealand, who took on the role of innovators and provided valuable insights as the early users of the technology.
The success of the program is rooted in a human-centered approach that combines in-depth customer insight, holistic stakeholder impact, and collaborative development. Leveraging extensive experience in the healthcare sector, iMedX designed InstaNote to address the specific challenges faced by clinicians and providers while also considering its effects on administrative, IT, and finance teams to ensure smoother implementation. By involving key stakeholders from the outset and creating continuous feedback loops, iMedX refined InstaNote in real time to better align with evolving customer needs.
Customer experiences with InstaNote
The prototype testing program yielded significant insights and benefits, creating value for our customers:
- Instant Documentation at the Point of Care: Clinicians have praised InstaNote for its ability to generate accurate drafts instantly while patient information is still fresh, eliminating the need to revisit records later. This real-time documentation enhances trust in the accuracy and completeness of medical records and ensures that patient care is continuous and uninterrupted. Here’s how InstaNote created value for clinicians:
- The best thing is receiving the letter instantly and checking it while I still have the chart, instead of days later.
- I am much quicker with letter which is great and I have no doubt clinical information is better because of this!
- Cost Efficiency: Hospitals have seen up to a 50% reduction in the cost of generating letters compared to traditional transcription methods. This cost-effectiveness is particularly appealing in an industry where financial efficiency is essential.
- Accelerated Turnaround Times: With InstaNote, document creation is enabled in seconds and letters are ready for delivery within a day, a significant improvement over the traditional 3 to 5-day turnaround time. This speed is especially beneficial for patients with urgent clinical needs, ensuring they receive timely care. Here’s what our clinicians said:
- Faster turnaround (great for urgent letters where documentation is required)
- …, the turnaround for releasing the letter from the system from dictation seems to be so much faster, and I’d estimate it is under a day in most situations (or has the potential to be this quick).
- The letters are being turned around much faster, from dictation to release. This is beneficial for the patient and recipient
- Empowered through Choice and User-Friendly Design: Hosted on the trusted eSone platform, InstaNote is an addition to the legacy clinical documentation channels and methods. The intuitive user experience of InstaNote was a standout feature, with the majority of users finding it easy to integrate into their existing workflows. The ease of use was a key factor in the effective uptake of technology among clinicians.
Our commitment to continuous improvement
- Enhanced Product Development: The feedback received from customers throughout the testing program has been valuable in guiding the ongoing refinement of InstaNote. By understanding the specific gains and pain points experienced by users, iMedX has been making targeted improvements that enhance the overall value of the product.
- New Opportunities for Expansion: The testing program revealed that InstaNote’s applications extend beyond its initial use cases. Its effectiveness in urgent documentation scenarios suggests potential for broader adoption across different healthcare contexts, opening new avenues for growth and innovation.
InstaNote is now available to clinicians across the healthcare industry, generating significant value by elevating clinical documentation. The product provides great efficiency, cost savings, and support to healthcare providers.
With InstaNote, iMedX is delivering a comprehensive solution that allows clinicians and health services to focus on what they do best—providing exceptional patient care.
If you would like to be part of iMedX user adoption programs or would like to see a demo of InstaNote, get in touch.