Local Presence

Our operations are based in Melbourne, Australia with a satellite presence in Auckland, New Zealand, enabling us to easily serve our client base, improve service delivery, and support clients with around-the-clock service.

Across client segments, our team has gained multiple references and been recognised for their expertise in the clinical documentation domain. As a company, we remain fully committed to continuously strengthening our capabilities and aligning ourselves with customer needs in order to deliver best-in-class results to our client base.

Global Expertise

Founded in 2002, iMedX has been present in the clinical documentation domain for over 15 years and has since established itself as an industry leader. Supported by our international presence, iMedX is proud to deliver best practice and innovative products and services to the local market.

Customer-Focused Approach

At our core, we’re about client service. Delivering what clients want is the major KRA for all stakeholders in the organisation. Our never-ending commitment to an extraordinary level of service drives the ultimate value we provide to our clients. Our dedicated client relations executives proactively engage with customers to understand their evolving needs and ensure we are actively responding to meet them. In addition, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. As a result, many of the best ideas for process improvement have come directly from our clients.

Tailored Solutions 

Since our inception, iMedX consistently established itself as an industry leader. Our solutions are individually designed to meet the specific needs of each client and provide maximum value to the healthcare organisations we serve. As the healthcare industry continues to grow and evolve, we remain committed to the continued success of our clients.